Tips and Tricks from Cambodia

October 2, 2012

Shopping Online With Ebay and Shipping to Cambodia


A few years ago, not many people were familiar with online shopping since shipping to Cambodia is insecure or rather expensive. However, these days online shopping is pretty popular among the crowds, especially through facebook page. They mainly shop apparels, while some online store also allows us to order other products in Korea with them. The process is that the dealers buy online from other dealers abroad and the goods will be delivered in a week or two. The consumer will receive a call from dealer to pick up their goods. 

Since we are living in Cambodia, direct online purchase by consumers to official website of products (e.g. from apple.com/iphone) are so not popular. Here I would like to share the experience of purchasing online through ebay by using my Paypal account. All I need to is to have a Debit Account at SBC Bank and sign up with myself with paypal.com. After registering, Paypal subtracts 2$ from us and will return after verifying with the 4 digits that they sent to our SBC bank account.

It was 2010 that I wanted to know how it feels like to buy online, so I had the gut to try purchasing a necklace from a dealer in Hong Kong through ebay; and I would like to share some tips with you.



First of all, before you decide to purchase anything from ebay, you should notice the star rate that dealer possess because whenever a dealer receives a complain about their service (e.g., damaged product), the rate decrease. The rate should be above 95% or else you should not risk buying any items from them. Not everyone could give feedback to the dealer to decrease the rate, only the one who already made purchase could do so. Once you bought a product, you will be given a chance to give feedback. Thus, do not give it immediately, you need to wait and see the product to be delivered first.

You know what? My experience was thrilling since the first delivery was lost. The deliverer probably came to my house while no one was at home and did not bother to check again. So, they kept the necklace or return to the dealer. Later, I sent the dealer an e-mail notifying the failure of delivery. He replied that he would send me another one. So, I had to wait for another two weeks, but it worked that time when I told the dealer to place my telephone number on the envelope, just in case the deliverer could not find anyone at home. I needed to give him tip as well. 

The necklace that I bought from ebay
One more thing, you should not buy immediately after liking a product, you may question the dealer about shipping to Cambodia and some general questions about the products. Try to calculate everything before you purchase. The necklace that I bought was from Hong Kong and I agreed with the dealer to send through EMS. You may choose better logistics. However, it is going to cost more.

The second time that I bought online was not from ebay, but from Google Apps with my Google Wallet and it was to purchase this domain name (http://vuthychour.com). Well, you gotta try it on your own and please let me know through writing in the comment box down below :D


Check out Shopping Online With Ebay - Part 2 

Check out Receiving and Withdrawing Paypal money from Cambodia


Do you have more questions? :) I am willing to answer more. Thanks for dropping by. 

78 comments:

  1. check this online shopping in Cambodia www.JustYouAndYou.com

    ReplyDelete
  2. justyouandyou.com looks just like Little Fashion :) Thanks for the link.

    ReplyDelete
  3. I didn't know the ebay offers shipping to Cambodia, ? Well its a great resource to purchase some imporant items from ebay.

    Ainol tablet pc in pakistan

    ReplyDelete
  4. Please visit popular website for buy and sale online in Cambodia gladmarket.com

    ReplyDelete
    Replies
    1. Why i can't open gladmarket.com website?

      Delete
  5. I've just checked. It's a good website :)

    ReplyDelete
  6. Hello,

    What about the tax after you received the item?

    ReplyDelete
    Replies
    1. It was an individual item. I didn't pay tax on this item.

      Delete
    2. No tax for individual? Last time I bought an item from ebay. when it arrived I went to get it and they ask me to pay for 3500riel. The item costs only 6$, I thought that was tax.

      Delete
  7. How much is the shipping cost?

    ReplyDelete
    Replies
    1. To my best memory, it was 3$ for that small package of necklace. However, I paid the deliverer a tip of 5000 Riels.

      It depends on the origin and destination. The good I ordered was from Taiwan to Cambodia.

      Delete
  8. Ebay and Amazon is the best online portal to get things at their cheapest. I find Blingdaily also a good daily deal website.

    ReplyDelete
  9. Hello, I have no experience in buying online before, Im wondering how to write post code since i could not find any post code of my home address.
    And we no need to pick our product at the post office right ?

    ReplyDelete
    Replies
    1. Where are you from, Celena? Here I could find my postal code in yellow pages website.

      Delete
  10. Thank you for sharing your experiences. :)

    ReplyDelete
  11. Hello, Mr. Vuthy Chour
    Can you help me to buy goods from eBay?
    I really need your help
    If can please post your phone number or
    Contact me by email: rith.kiri@hotmail.com

    ReplyDelete
    Replies
    1. Hi Sir,

      I cannot help you buy from ebay with my account, but I can help guide you the way on how to do it. So that later, you could buy anything as you want. My email address is vuthychour@gmail.com. We may have further conversation there. Thanks.

      Delete
  12. They are THE BEST! They're open 6 days a week which is very convenient. There is a 10 minute parking zone right in front which is great! I am a loyal customer of LPH Shipping and will ship no place else! Love them! www.viabox.com

    ReplyDelete
  13. Do sellers in ebay Cambodia did really trustable?

    ReplyDelete
    Replies
    1. It depends. Most of them are trustable. You will have to check their sales and percentage. See if the percentage is low which means they received a lot of complaints. It's safer to buy from the ones with 90% up.

      Also, try to read the reviews, and ask for information before you buy. One more tip is to send a direct msg to the seller and tell them to place your telephone number on the envelope, it would be easier for people to deliver when they can't find your house.

      Delete
  14. Hi sir I want to buy product from ebay too can you sent me the guide how to buy? My email: chandaraleng@gmail.com. thank

    ReplyDelete
  15. I really like this concept but it doesn't seem to be on Auction web sites.ie yet? When you go to Auction web sites.com it performs but only if everything is in US money which is a bit annoying! I wish they carry it to Auction web sites.ie cos like I said its an amazing idea! Especially being able to see other individuals choose who have identical style/likes that you do! Shopping eBay

    ReplyDelete
  16. Thanks for sharing, great article.

    ReplyDelete
  17. Hello! I want to buy product from ebay too so can you send me the guide how to buy step by step and clearly? My email: channa777868@gmail.com
    Thank you!

    ReplyDelete
    Replies
    1. Dear Channa,

      Thanks for dropping by. It would be best for you to experience it first and ask me when you have questions. I don't know what to tell you when you don't have any questions.

      Best regards,

      Delete
  18. Hi Mr .Vuthy Chour, I want to buy product form ebay , I want to know that the product will ship to House address or not or I will ship to the post office, and How can I fill the Shipping Address Information?
    Thanks you,

    ReplyDelete
    Replies
    1. Dear Chan Dara,

      When you purchase a product, mostly they will ship to the post office. People there will give you a call. Thus, make sure that you ask the seller to include your telephone number on the envelope.

      You don't have to fill in your address information everytime you purchase. You only need to fill in when you create a Paypal account. In ebay, you will use Paypal to purchase. That means they will deduct money from your paypal account.

      Delete
  19. Dear Brother Vuthy,

    Thank you for your sharing here.

    Based on your experience sharing, i would like to ask you if you have ever ordered things from Amazon.com or not? I want to buy things from Amazon.com, but it seem that they don't ship to Cambodia.

    If you had experience with that, please let me know how the custom tax will be applied for the personal use or not?

    ReplyDelete
    Replies
    1. Dear Lisa,

      I have never bought from Amazon.com. I should try that soon so that I could share experience with all of you here in another post.

      However, I have seen many many of us bought from Amazon.com. The process should be a little different, but you will receive from the same post office. No tax applied for personal items as sellers will consider the goods as a gift.

      Only if you purchase many things from one seller, then the seller prepares all of the things in one box. Then, a custom officer will ask you to open the box before them. They will discuss how much you should pay.

      Delete
  20. in which place can i get that product after purchased ?

    ReplyDelete
    Replies
    1. Pann Ketya,

      You may get your product from the post office near Wat Phnom. Someone will call you to pick up your stuff.

      Delete
    2. So, why the deliverer delivered to your house?

      Delete
    3. Dara, I didn't know why. It happened only one time that they delivered to my house. Later, after shopping, they normally asked me to go pick up from the post office.

      Delete
  21. Dear Mr. Vuthy Chour,

    I plan to open an online shop of brand name product, and I want to purchase from eBay to sell in Cambodia, but I haven't known about the process of purchase and shipping, could you please kindly share your own experience and some suggestion?

    Regards,
    Thank you in advance.

    ReplyDelete
    Replies
    1. Dear Sonita,

      Please kindly make sure that it's shipping worldwide. Check if it's free shipping. Tell the seller to include your telephone number on the envelope. Expect that it will arrive late. These are my suggestions.

      Delete
  22. I just bought a new phone, Lumia 1320, and it's so hard to find it's phone case. I'm thinking of order the case from some online shop, but it's also hard to find any shop that ship to Cambodia. Now, I know eBay ships to Cambodia, so I'm thinking of order from eBay, but I don have any bank account, so what should I do? Can anyone help me?

    ReplyDelete
    Replies
    1. Pitou,

      If you plan to buy from ebay, you may buy again later. It isn't expensive to open a bank account. Just deposit money when you want to buy sth online. You don't have to leave your money in your account.

      Delete
  23. It's quite interesting about buying online from ebay, Im planing to buy camera from ebay but can we trust our post office? My friend said you will be risk if u don know postman. Is it real that post office steal or change something in the box? If we find something wrong with our produce what can we do?

    ReplyDelete
    Replies
    1. After you have purchased an item. You will be given a right to say whether the seller is good or not. If it's broken or lost, you may contact the seller. If they are irresponsible for the loss, you may rate them negative. This will help other buyers to make decisions before buying from particular seller.

      Also, if your item is lost, you may file a complaint in ebay. Ebay will try to get your money back from the seller and put it back in your visa card. The whole process takes time, but it should be safe.

      However, I do not recommend you to buy fragile items.

      Delete
  24. Excuse me, do they include tax n cost the shipping? and what do u think which one is better, Ebay or Amazon?

    ReplyDelete
  25. I never tried shopping in amazon. Thus, I cannot compare. However, I'll do so soon so that I can share my experience with all of you here.

    When I shop, I normally shop staff that say "free shipping". So, there is no more shopping cost. However, they will add up shopping cost if it doesn't say so. It depends on sellers.

    For tax, there is no more tax. However, you will have to pay postman some money. They have certain weight. I don't remember in detail. Let's say 1kg to 2kg, you have to pay 4,000 Riel. Something like that.

    Don't hesitate to ask more :)

    ReplyDelete
  26. Excuse me Mr vuthy
    I m planning to buy case for my note 4 the original one but i don't know how to do so can u kindly please tell me how to do it or can i go to there office order it the problem is i don't know where there office can u kindly advice me thx b4hand

    ReplyDelete
    Replies
    1. What office do you want to go order your phone case? I am not sure what you meant. But for the post office to pick your goods, it is located near Psar Chas. You will see a yellow old French post office building.

      Delete
  27. sophearith hing6/02/2015 01:10:00 PM

    Hi bro Vuthy Chour . Im a high school student . I really want to buy a virtual reality from abay. So what should I do ? Or may you kind let me give you my money and help me buy it? I will pay some money for you.

    ReplyDelete
    Replies
    1. Hi Sophearith,

      If I help, I would do it for free. However, you should learn to do this by yourself. If you have any questions, please ask.

      Delete
  28. Hi Bong Vuthy,

    Could you tell me the cheap delivery to Cambodia ? If I buy from ebay. I want the fast delivery from 7-14 days.

    Thanks

    ReplyDelete
    Replies
    1. I think in Ebay there are options that you can choose. You may choose Express delivery service. Or send a private message to dealer if they can send by using other methods that you like.

      Delete
  29. សួស្តីបងខ្ញុំចង់សួរមួយតើទំនិញណាខ្លះដែលគេគិតថ្លៃពន្ធនៅខ្មែរ
    ព្រោះខ្ញុំចង់ទិញឧបករណ៍​អេឡិចត្រូនិចតាម ​Online​​​​​ ឧទាហរណ៍​​ Phone laptop ....... ព្រោះខ្ញុំលឺគេថាគេទិញទំនិញពេលយើងទៅទទួលទំនិញរបស់យើងគេគិតតម្លៃពន្ធ​ហើយក្នុងតម្លៃខ្ពស់ទៀត​​ បើបងដឹងជួយប្រាប់ប្អូនផង​​​​​ អរគុណបងទុកមុន​ :)

    ReplyDelete
    Replies
    1. ទំនេញដែលខ្ញុំធ្លាប់ទិញ មិនមានគេគិតពន្ធទេ។ ខ្ញុំគិតថាការដែលទិញរបស់ថ្លៃ ដូចគ្រឿងអេឡិកត្រូនិកអី ត្រូវផ្ញើរមកតាមក្រុមហ៊ុនដឹកជញ្ជូនថ្លៃបន្តិចទៅ ដូចជា Fedex, DHL អីហ្នឹង។ ខ្ញុំឃើញមិត្តភក្តិខ្ញុំធ្លាប់ទិញhelicopterបញ្ញាថ្លៃដែរ តែមិនមានគេគិតពន្ធទេ។ តែបើករណីមួយទៀត គឺគេឃើញប្រអប់យើងធំ​បន្តិចទើបគេហៅទៅអោយគយពិនិត្យ។ តែក៏អាចនិយាយត្រូវគ្នាជាមួយគយបង់ពន្ធ Lum​psum ដែរ។

      ដើម្បីអោយច្បាស់ សូមលោករដ្ឋសាកទូរស័ព្ទសួរគេផ្ទាល់តែម្តងទៅ គឺតាមរយៈលេខ ០១២ ៨៩១ ៩៩៨។

      Delete
  30. Hi, brother!
    I want to ask you a question. Which delivery service that you chose? I want to buy some books, but I dont really know which service is the best.

    ReplyDelete
    Replies
    1. Hi there,

      Have you searched Amazon? I think that's where you should buy a book. Delivery service should be the same. You can use EMS or USPS if purchase from USA.

      Delete
    2. Does EMS charge tax or weight price?

      Delete
    3. And I don't know what to do when they ask me to offer the address! I mean we just write street number, Phnom Penh, Cambodia or what else?

      Delete
    4. They do charge tax if your products come in a big box. They will ask u to open in front of the custom officer.

      But for my stuff, it was delivered as a small gift though I bought it from ebay.

      If they ask for your address, yes you have to write your complete address. Don't hesitate to ask if you have more questions.

      Delete
  31. I have lived in Cambodia for 4 years. The best way to have something delivered to you and guarantee that it does not get lost?

    Use a delivery service like DHL. Contact DHL and ask them to hold your package for pick-up at their office, which is on Russian Blvd just down from the Monivong intersection. It's very easy to find. You just go there and show ID and they will hand you your package. This way you don't have to worry about missing their phone call or them leaving the package on the door step or anything else. It will be safe and sound in their secure storage room until you come to get it with your ID in hand.

    ReplyDelete
    Replies
    1. Thanks for sharing! DHL is the most secured one, I completely agree. However, its rate is not charming!

      For DHL, I could get a rate as low as $13 per kilogram when I delivered more than 50kg to the US.

      Delete
  32. HI Bro, do you have any experience of buying s.th from alibaba, I means trust, good goods, delivery period,...? and every items will be received at post office same as ebay or else?

    ReplyDelete
  33. Thank you ! Mr Vuthy. I have read all comments here and understood many points from you. but I want to you 1 question. Can I use a visa card to buy on Ebay?

    ReplyDelete
    Replies
    1. You can buy in ebay without paypal.

      Delete
    2. Hi! Vuthy. តើពាក្យ"Bids"​នៅលើeBay ចង់មានន័យថាម៉េច​បង? កាលមុនបងអោយមើលផ្តាយ​ ដើម្បីទំនុកចិត្ត តែពេលខ្លះ​ របស់ខ្លះមិនឃើញមានផ្តាយទេ​ ឃើញតែBids?

      Delete
    3. Kimlong, ពេលខ្ញុំទិញរាល់ដង ខ្ញុំអត់ចាំ Bid ទេ។ Bid គឺរបស់គេដាក់អោយយើងដេញថ្លៃ។ តែពេលខ្ញុំទិញ គឺខ្ញុំ browse រករបស់ណាដែលដូចគ្នាតែក្នុងលក្ខខណ្ឌ Buy It Now។ Kimlong អាច scroll down មើលខាងឆ្វេង នៅក្នុង Format សូមប្តូរវាទៅជា Buy It Now. ហើយមួយទៀត ក្រៅពី Buy It Now ខ្ញុំក៏ចូលចិត្ត search រករបស់ Free International Shipping។ អិញ្ចឹងគឺអត់ចាំ bid ទេ។ បើពេញចិត្តគឺទិញតែម្តង ហើយដឹកជញ្ជូនមកភ្នំពេញដោយមិនគិតថ្លៃ។

      ចំពោះផ្កាយនោះ គឺមើលគេ rate អ្នកលក់ទេ ថាតើអ្នកធ្លាប់ទិញគេពេញចិត្តនឹងអ្នកលក់នឹងប៉ុណ្ណា។

      Delete
  34. hi, i know all the basic things about order from ebay to cambodia. but one thing i don't understand is shipping service.
    now first, i want the items to be delivered to phnom penh central p.o box, and phnom penh central post office are described as EMS. but that items that i want to buy, its shipping service for cambodia is only listed as Economy Int'l Shipping. the first question is what is Economy Int'l Shipping?
    second, after went through that item's description i found that the seller would ship the items via Air Mail.
    now, air mail is not EMS right? can i get my item to be delivered to p.o box via air mail or i need to tell the seller to send it via EMS. is EMS the only service that can deliver the item to p.o box?
    nice post, btw

    ReplyDelete
    Replies
    1. Your first question. That Economy Int'l Shipping will come as EMS gift package.

      In Cambodia, there are many delivery services. In the post office, they also have USPS, EMS and others. I am not sure about Air Mail. Actually, I think I used to see this word Air Mail on my delivered package too. But what you should do is to send a private message to your dealer. You don't have to ask them what method they are going to use, just ask him if he ships to Cambodia.

      If he ships, then you can just tell him to include your telephone number on the envelope. Someone will call you when it arrives.

      Delete
  35. Hi vuthy chour
    When i buy in eBay I complete my phone number to eBay form but I don't ask the seller to put my number on envelope so would I have a phone call from post office?

    ReplyDelete
    Replies
    1. When did you buy your item? You should contact the seller in private message and tell them to put ur telephone number on envelope.

      You should call the post office if it's over 3 weeks already.

      Normally without telephone number on the envelope, they might deliver to ur address and if they cannot find you at home, they will keep at the post office or return to the seller.

      Delete
    2. I buy it 2 week ago. Now I wait a phone call, and after 3 week I call to post office and go there so what shoud I show him that i am the owner , shoud I show him the tracking number

      Delete
    3. If you go to the office and found that your item has not arrived, I think you should give him your tracking number and also your telephone number since you did not tell the seller to put your telephone number on the envelope.

      Delete
  36. Hi Vuthy, If I want to order from ebay. How can I know the location to pick up my product? I ordered some products last months, some arrive to post office and some arrive to DHL. How can I know it?

    ReplyDelete
    Replies
    1. Normally, they delivered by using the cheapest means and that should be at the postal office which is near Wat Phnom.
      For DHL, I think they don't normally use it, but you should ask the seller in private message whether it is sent by DHL.

      The postal office would call you when your parcel arrives. However, if it is taking too long, you should call to ask them. Phone number: 023 722 911.
      Tell them your name and your telephone number on the envelope.

      Delete
  37. Hi Vuthy, I have recently just ordered a bluetooth earphone and was wondering if I have to fill in my house address or do I just have to fill in my phone number and country?

    ReplyDelete
    Replies
    1. Please fill in your full house address, your telephone number, and country.

      Also send the seller a private message that you would like him/her to type your telephone number on the envelope.

      When your goods arrives, someone from the post office will call you.

      Delete
    2. But will they deliver to my house?

      Delete
    3. I am not certain! I've purchased 4 times from ebay. They shipped to my house only once. The other 3 times, I had to pick up at the post office.

      Delete
    4. And how about the Postal Code? Do I enter the one at my house location or the one at the post office?

      Delete
    5. I normally entered the postal code of my home address.

      Delete

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